Zappos First Responder Discounts July 2022

For a company that deals in high volume, it doesn't get much better. They've never refused a return from me.

great customer service

I like shopping from them. Authentic products. Fast (I mean it) shipping

So far have place two separate orders for shoes with Zappos and on both occasions the orders have been wrong. First time they sent the wrong size - ordered 9.5 (US womens) and received 11 (9.5 UK) not sure why they picked the UK size as my order clearly stated US size. Next order was for boots - ordered British Tan, box said Dark tan but the actual boots were light blonde. Apparently wrong product in wrong box but what really got me was that the boots I received that colour wasn't even an option to choose. Great customer service but frustrating when you are having to deal with them from OS and on both orders being wrong. Zappos need to get their quality control on their warehousing and picking fixed.

My fiance bought her wedding shoes through Zappos. Amazon completely messed up the delivery, and there was an issue with them arriving on time for her to wear to her dress fitting. Even though she bought through Amazon, Zappos still gave her a refund because of the missed delivery date. Also, their customer service was outstanding. They replied immediately, and were quote helpful. We will definitely be using their service again.

i ordered two pairs of shoes, they sent me one wrong pair. the customer service lady on the phone was extremely nice and refunded my both pairs of shoes. i got two pairs of shoes for free!

I ordered from them and the package was lost in transit. I called and let then know the situation and they confirmed the order was stagnant in tracking for a week and then promptly refunded me. Ironically the item did get delivered 3 days later as the social distance had staggered distribution.I called back zappos to let them know but they refused to recharge the money they refunded me for the slow shipping through FedEx (worst shipper ever.)They were kind and supporting, I will buy again.

Love Zappos! They have wonderful customer service. I've never been disappointed. (my only wish is that their pricing was more competative).

I had a great first experience with Zappos. I ordered a pair of Allen Edmond shoes that were 50% off and when they arrived they had some pretty minor defects - a few loose threads, a small dark spot that was barely noticeable from more than a few inches away and a small nick in the suede that is also hardly noticeable. Since they were an expensive pair of shoes normally retailing for $350, I was disappointed, but being that they were 50% off I thought perhaps they were factory seconds or shoes that had been returned. I called to ask about this and was told that there should be no defects and that they would refund all of my money sight unseen and that I also didn't have to return the shoes. They aren't THAT bad, so I will still wear them, but I was very pleased to get a full refund while being able to keep the shoes. I almost feel guilty keeping them.

I had the pleasure of talking to a young man name Daniel not only do he have a nice accent he was VERY nice! My order unfortunately was not correct BUT he refunded my money to my account and also let me keep the items that was sent