West Elm First Responder Discounts February 2023

We only purchased the one item which is the new century small sideboard. Personally i think its a lovely looking and well made very solid heavy piece of furniture. Perfect size and height for the corner. As for the customer service , i cant honestly say as we did not have much dealing with them apart from placing the order. We had to wait about 3 wks for delivery but all went well.

The cost of your chairs have shot up in price over the last few weeks

We ordered some pieces for our new home, they arrived via UPS on time. Packaged nicely, although I cannot fully comment on the item as we have not installed it yet.

I ordered a lot of furniture from West Elm’s website . I’d usually have used John Lewis but they didn’t have all of the pieces in stock that I was looking for. I placed the order then came on here and felt sick reading all the bad reviews. I was sure that something wouldn’t turn up or there would be bits missing etc . I am very happy to say that the delivery process went very smoothly . The delivery men were very friendly and helpful and respectful of safe social distancing . My husband put the furniture together and reports that it was easy to do . All the pieces look amazing and we are pleased with it .If you’re in the UK it might be best to order via John Lewis if you are worried about potentially bad customer service.Thanks so much West Elm, you can get it right sometimes it seems ! I’m so glad !

We decided to purchase our sofa direct from West Elm as John Lewis did not currently have the colour we planned to get in stock. We were kept in the loop through out the process, our sofa was ready for delivery a month earlier than expected and booking delivery was straight forward. The service we received both over the phone and from the delivery guys was very friendly and professional. We love the quality and look of our new sofa and would definitely purchase from West Elm in the future.

Love my new Axel Leather Sofa. Delivery stated it would be between 7-21 days, mine took 23 days which was fine as I was in no rush. I had to contact their customer service and the girl was super helpful. Don't normally leave too many reviews but reading all the negative comments on here before ordering could have put me off. I thinking the majority of people that review only do so when they are not happy in the hope to get something done about it but when things go smoothly they don't bother to review them.

2x grey Carlo Mid-century chairs. We found ordering via the website easy and the delivery was very fast - Only a couple of days. We had a slight issue calculating the shipping costs but this was taken care of very quickly and with minimal effort on our part. ‘Tara’ in customer services dealt with the query very quickly and resolved it for us - Thankfully it seems like you get US customer service in the UK!I would recommend. We’re also very happy with the chairs. Thank you

CREDIT WHERE CREDIT IS DUE....I had originally reviewed this company as I was having a lot of trouble with returning a faulty item. I reviewed the company with a low star rating and the customer service requested I contact them. I did and they were extremely efficient. As I had explained in my original emails I was facing an extremely difficult and stressful time and I just wanted the matter resolved. The lady from customer service went above and beyond in dealing with my problem and was extremely kind. It’s a shame that all their employees weren’t trained to be as efficient but I will say if you have a problem speak to someone higher in customer service. Sometimes it’s just as simple as getting the right person. I will definitely use this company in the future.

My lamp arrived within the time they had arranged. Delivery was great, they contacted me a while ago to arrange a day I'd be at home and a few days before delivery contacted me again to set a time AND the tuck did arrive on time. The product, however, a Capiz orb ceiling lamp, was damaged. I called CS and after 10-min wait a lovely person helped me to request an exchange. She warned me the delivery co will take a week to contact me and arrange another delivery. After reading the reviews here, I was really concerned, but so far so good.Once the product is exchanged I'll return to update this review.

If I’d read these reviews before ordering the bed and assembly from west elm then I probably wouldn’t have bought from there. However, despite concerns, the bed was delivered on time, communication was excellent and the Wincanton delivery team were polite, quick and efficient. All round good service.