West Elm First Responder Discounts July 2022

I ordered several items from West Elm, and a lot of lights at the start of the year. The furniture is lovely and good quality, and the staff at the Tottenham Court Rd store are friendly and helpful. The sconce lights were great, the LED rods did not work. Returns were a nightmare, it took months to get things returned. So I had boxes piled up waiting for collection. After my initial review, I finally got UPS labels to be able to send the faulty items back.

Am I the exception that proves the rule?Ordered a bone china dinner service, 12 dinner plates, 12 side plates, 12 dessert plates, 12 bowls....48 pieces of ultra thin bone china... on Sunday afternoon.It's the following Wednesday, UPS have delivered 12 boxes: all 48 pieces are undamaged and exactly what I ordered.I did read the reviews before I clicked "ADD TO CART" and nearly bottled it, but the design was exactly what I wanted and each piece was roughly 50-75% (depending on Wedgwood/Doulton/Rosenthal/even Sophie Conran and White Company) of the cost of that list of brands for bone china tableware, so I took a punt, thinking worst case Visa would have my back.So to say I'm delighted (and relieved!) is an understatement.To which end I've just placed an order for 12 x pasta bowls and 12 x mugs of the same design and manufacture for the matching set.- Right product- Right price- Exactly what I ordered- No damages- Received within 2 working days of Sunday pm order.Therefore I can't fault any aspect of West Elm's end to end service.(Fingers crossed my bowls and mugs turn up as above..)

If I’d read these reviews before ordering the bed and assembly from west elm then I probably wouldn’t have bought from there. However, despite concerns, the bed was delivered on time, communication was excellent and the Wincanton delivery team were polite, quick and efficient. All round good service.

Thank you for sorting out the issue

I placed a huge UK order with West Elm assuming reputable brand = John Lewis style service and was horrified to come across these reviews shortly after.However I have been really pleased with the items ordered - industrial slate sideboard looks great and can’t fault the quality and also very happy with abrazo chair.Also ordered lots of little ornaments etc all very nice and delivered as promised.Had to cancel a couple of items (very odd as two lamps I ordered did not receive the published discount and I had taken a screenshot but it seemed more trouble than it’s worth to try to get the discount out of them. I just cancelled the lamps and they were fine about it. I did not have any of the holding or non-response issues of complainants on this thread.I am still waiting for a couple of side tables and hope they are just as good and efficiently delivered as everything else!

Update - i was contacted by a lady called Laura or maybe Tina (sorry I cant remember) it was too late to cancel the order but I was refunded partial payment due to the items now being on sale and i was told that I could return them for free with collection by west elm's courier if need be---------------------------------------------------------------------------------------I emailed to cancel an order within hours of making the order. This was ignored. I then called to cancel the order less than 24 hours after making the order but some rubbish excuse that once the order is received it cannot be cancelled

I was really worried to see that the vast majority of feedback on Trustpilot was appalling, being a big fan of West Elm, and almost cancelled my order as a result, but in fact I had a very good service. After having to chase my order, which vegetated for 10 days or so, the company sprung into action, I got a helpful email from customer service and a phone call from Wincanton. This was followed by a couple of emails and text messages from Wincanton, confirming the delivery date and time slot.The delivery arrived on time, yesterday. Drivers polite and helpful. I'm also really pleased with the furniture (two chairs).My only comments would be: First, the discount code didn't work on line, cutting and pasting didn't work and nor did typing it in manually. Secondly, the delivery calculator isn't accurate and if it's not accurate, why bother with it? I don't want to go to the effort of typing in my postcode and adding items to get a delivery cost that then goes up when you click on the next page. When I rung West Elm, I was told that to find the actual cost I had to scroll down to the very end of the page and click on 'shipping information'. The staff didn't seem to understand why I was irritated - to me it's a bit misleading. These two niggles aside, which I do hope will be addressed, I was pleased with West Elm.

CREDIT WHERE CREDIT IS DUE....I had originally reviewed this company as I was having a lot of trouble with returning a faulty item. I reviewed the company with a low star rating and the customer service requested I contact them. I did and they were extremely efficient. As I had explained in my original emails I was facing an extremely difficult and stressful time and I just wanted the matter resolved. The lady from customer service went above and beyond in dealing with my problem and was extremely kind. It’s a shame that all their employees weren’t trained to be as efficient but I will say if you have a problem speak to someone higher in customer service. Sometimes it’s just as simple as getting the right person. I will definitely use this company in the future.

Just wanted to thank Westelm for the really quick response to my issue with the Capiz art that I purchased . The website has been updated and Westelm were really quick to apologise . I have since purchased other items from Westelm and their customer service from start to finish has been excellent . Would really recommend them and strongly suggest you look at their excellent sale !Thankyou everyone at Westelm

I ordered two marble and brass table lamps. Having read the negative reviews I was extremely sceptical, however West Elm was the only retailer who had the style I required. I decided to give them a chance and all worked out fine. As it happens, I ordered the last two stocked lamps and was extremely worried if their stock was incorrect, I would have to wait until mid Nov for delivery (something that happened with another big brand retailer). However, two days after purchase they arrived via a friendly and careful UPS delivery person. I'm not making promises based on the other reviews, however this time West Elm & UPS have done OK. Lamps are very nice by the way and good quality, although the shades are quite large (check 'shade' dimensions is my advice). Thanks