Vrbo First Responder Discounts July 2022

Use VRBO whenever I am looking at St. George Island. . . have used them twice now. Great experience, great properties, great landlords . . . Literally everything was as promised. All stars for me

VRBO / Home Away has gone above and beyond assisting our family through an incredibly stressful travel cancellation. I was extremely surprised how detailed and reassuring the customer representatives have been the multiple times I called them. There was no "60 day Cancellation" during the COVID19 crisis and full refund was our only alternative. They worked very closely with me over the phone and through messaging on their site to contact the owner and encourage a refund release for the full amount paid several months ago. Thank you for restoring faith that large companies can still provide great customer service. PattiK

We arrived in Puerto Rico to discover our vrbo was cancelled due to electrical issues. It took over an hour on the phone due to dropped calls and we were initially very frustrated, but eventually we were referred to the rebooking group. This group was very supportive and quickly arranged free housing for 2 nights while something more permanent was found. They also touched base twice the first night to make sure we were safe and explained the next steps. After the first night, we were unhappy with the temporary housing and were unable to find anything acceptable at our original cost (it was spring break week) so we ended up booking a more expensive unit. VRBO provided us instructions for requesting reimbursement for the extra cost and within hours of submitting the request, we were reimbursed. Thankfully the extra cost was within the reimbursement limit. We were impressed with the Rebooking group and the ease of the reimbursement process.

Great experience with booking our next trip.

Booking is a piece of cake and the VRBO site is so user friendly. Love it. One negative though is some confusion with payment confirmations in our trip board. Says we have not paid in full even though it went thru on our credit card. Please reply with payment confirmations. Otherwise love VRBO

I was not impressed with the customer service I experienced this morning. These people are not adequately trained to answer basic questions without going in circles and telling you obvious information attempting to make you, the customer, feel better. It only frustrated me. I asked repeatively to speak to someone else and the agent I spoke to kept asking me why I wanted to speak to another person. For whatever reason, he stalled. I understand with the current pandemic there is a delay in refunds, however, instead of giving practical facts I was given the run around. I was told to give an email to my bank to show them a Payment ID number regarding my refund. I asked the agent what the bank was supposed to do with that. He kept telling me that it shows them a refund is coming? Absolutely absurd. Finally, I was transferred and spoke to another agent who told me that refunds are delayed and actually gave a time frame. I asked about giving the bank an email earlier agent told me to give to my bank, and this agent told me I would not need to give anything to my bank. We'll see what happens. Had the agent been upfront with information, I would have been happy to wait. I feel they have not a clue how anything works at this company.UPDATE: I am happy to report I DID receive my full refund. I still maintain that the Customer Service was highly questionable and unnerving. The folks I booked with online were fantastic. I hope get many visitors to stay at their home.

The booking service is excellent. We received a response with in a few minutes and confirmation was also confirmed very quick.

Homeaway president sent a letter saying to contact the owner or property manager directly to see what they could do about our home rental cancellation at Solterra. I did do that, and the property manger talked to the owner and I was able to rebook at a different date and not lose my money. Thank you for being accommodating and understanding at this trying time.

Edit: 1/15/2022I am updating from 1 star to 3 star. They are not a scam, as I originally thought I will never get my refund. VRBO customer service noticed my review and responded here. And followed this up with a refund. The entire experience with customer service was difficult, but at least they noticed the negative review and fixed one part of it. *******Original comments:VRBO customer service is the WORST I have ever experienced. DON’T EVER book through them. I made a reservation in December 2021. Reached property at 10 pm. Could not get in because the owner never provided us the access code to the property. Called owner and VRBO several times but no response from either. VRBO site says 24/7 support but there was no one to answer the phone. Finally gave up to get a hotel room at midnight and paid twice as much. Then called VRBO for a refund. They said they really can’t do anything and I’d have to work directly with the owner, to get a refund. Fortunatelyfor me, the owner refunded their portion of the amount. I then expected VRBO to automatically refund their portion of the amount. After waiting for three weeks, I had to chase them down to get back their portion of the amount. I called them several times. The whole experience has been frustrating. They kept me waiting, then got disconnected twice!! I’m not sure if you can get disconnected twice with two different agents or if they are just hanging up?? The customer service reps cannot address any issue they just take notes and say that they will pass on the message to another department. Then you just start the process over again the next time. It’s just a pain and I don’t know if I’m going to see my money back from them. Don’t ever book through VRBO. It’s a SCAM.

Thanks for asking. We have rented this house out several times back to when the owner Jan, who lived next door was still alive. It has always been our favorite house to rent all along the coast , and when Jan died, we wished we could have afforded to buy it, because we would have. The only thing that I would do differently, and perhaps you've already done it, is change the mattress in the smaller room. It was or still is terribly uncomfortable.