Vrbo First Responder Discounts November 2022

Carlton - a Partner Success Manager was super patient and helpful. Amazing customer service in a world where it's hard to find. Thank you.

VRBO does not require the owners to make any refunds due to coronavirus related cancellations. They do recommend it but they will not do anything to enforce it. I had rented a condominium at Beavercreek Lodge unit 413 (HA-745J08) and the owner arrogantly refused to even let me rebook the following season or even give me any percentage refund and even threatened to sue me for slander when I told him I would give him bad reviews. Again, VRBO would not do anything on my behalf

Property ID 2463254 is A absolutely wonderful place to stay and relax. A very quiet area. And there were plenty of things for me to do, especially in walking distance

Was pleased with ease of booking a 2020 summer vacation for a family reunion. Unfortunately 3 months later had to cancel the booking due to family issues. Was extremely satisfied with the ease of cancelation & quick refund of deposit. Thank you For good customer service! & we will be rebooking for 2021!Stay safe!

2/20 UPDATEI was refunded all of my money. The associate who contacted me sent me an email explaining that under the circumstances I explained that I would be refunded the money I had paid.I want to THANK VRBO for the compassion shown to me during this sad time. My faith in VRBO has been restored.Thank you again2/10 UPDATEFrom the total charge of $349.78 I am to be refunded $244.78. I understand the service fee is not refundable but there still is a considerable difference still owed to me. I have asked before can someone provide a breakdown of how the $244.78 was arrived at.And please refund me the additional money owed to me.Thank you I was booking to go to my aunts funeral. Needless to say it was a stressful time for me. Mistakenly I entered the wrong date. I meant to put 16 but I put 17. Within minutes I realized my error and contacted the owner. He said the 16 was already booked. I told him I needed to cancel and make a reservation elsewhere since I have to travel to that location. His cancellation policy that I hadn’t seen is 50% refunded if cancelled within a few days. I contacted him and told him that I had contacted him within minutes. Said I was issued a partial but it is up to VRBO to refund me more money. I contacted VRBO who said it is up to the owner to determine how much to refund and I should have read his refund policy before booking. So I’m stuck between VRBO and the owner (who is new at this) to figure out who is telling me the truth. This is not a good business practice. I understand not getting back the service fee but I’m being charged more than half the original charge. I’ve used VRBO before and have always been satisfied. This is my first interaction with VRBO and it wasn’t a positive one.

This was my first experience with vrbo. I have a trip planned for a total of 9 of us. Vrbo made it easy to find something to accommodate all of us at a fair price. We are anxious to go on our trip next month so i'll have to revise my review accordingly, so far I'm VERY happy with the service vrbo provides. I've look at SO many properties that I already have future vacation ideas brewing..

So far, our booking experience has been amazing! Our host, Jo, has been extremely helpful and quick to respond to inquiries and answer our questions, before and after booking our villa. She even went out of her way to help a family member find an available villa near us. I am so looking forward to our family vacation in this great villa!

Terrific stay! Fabulous views of marina with beautiful sunrise and sunsets. Fully loaded kitchen with new appliances and all the extras. Huge TVs and lovely decor. Many brand new linens, blankets and shower curtain. Great location with shops and restaurants all around. Really enjoyed our experience!

Everything has gone very well so far, ... of course I haven't gotten there yet, lol. Information & contact has been very good and prompt. Looking forward to my stay, ... just hope there aren't too many Covid 19 restrictions in the area to prevent my wandering.Stephen