Ralph Lauren First Responder Discounts December 2022

I would like to thank Andrew A at R A L P H L A U R E N at Peter lane end Liverpool for the excellent customer service I received in Dec during lockdown on line ,nothing was too much trouble he even offered a gift wrapping & postal service. The gift looked amazing.my son loved it on Xmas day ..So please send on my thanks to Andrew A

Everytime I shop, the products are delivered relatively fast via courier. Items are always top quality and any returns are processed efficiently. Couldn't want more from your online shopping really.One bad note though is the expense of shipping. £9.99 is a hefty price for p&p. Although with a £70 spend you usually get free shipping, there regularly promotion codes for free shipping too, so the £9.99 price can be avoided most of the time.

excellent customer service!!

Finding products works OK and my next day delivery from Italy to UK worked perfectly, albeit £19.99. However, there is a really annoying feature that keeps pestering me in that the website keeps sending emails saying my basket hasn't been checked out even though it has. When I click on the button (link) in the email it goes to ... an empty shopping basket. It did this twice on my last visit, including a after the shipment was despatched. I told RL about the problem a while back but clearly nothing has been done.

Have purchased many items from RL online and it has always been a pleasure! Shipping is prompt, packaging is top class and the experience is always a delight.

Always had really good quality clothing from RL, and the presentation when ordering directly from RL is nice.

I have never had an issue and I have always found the service they have provided me to be excellent.

Bought two luxury items online during the black Friday sale in November as Christmas gifts. Delivery was free and no extra charge to have both items gift wrapped in boxes with option of personal message. Delivery was prompt via courier and was the correct order, beautifully boxed saved me so much time. I thought the price was already great but customer services emailed me 3 days later to say they made an error that I was only discounted 15% when really I should have been discounted 30%. They credited the difference to my credit card within 5 working days which made more savings for me! They even gave me a promo code so I can have 10% off my next online purchase to apologise. Was blown away!

I have been buying from RL for several years now and am very happy with the service they provide.Arrives quickly.If I return an item,easy to take to a ups shop.I bought some jewellery recently and it’s very well made and good quality.Also lovely trainers .

Had an issue with refunds to a gift card and was met with what seemed to be ridiculous terms, however after talking with Gina the situation was resolved instantly and she even emailed me to ensure I had managed to place a new order ok. She is exactly what customer service should look like Thanks