Ralph Lauren First Responder Discounts July 2022

Finding products works OK and my next day delivery from Italy to UK worked perfectly, albeit £19.99. However, there is a really annoying feature that keeps pestering me in that the website keeps sending emails saying my basket hasn't been checked out even though it has. When I click on the button (link) in the email it goes to ... an empty shopping basket. It did this twice on my last visit, including a after the shipment was despatched. I told RL about the problem a while back but clearly nothing has been done.

My order came before the expected delivery date and was exactly as ordered. Excellent service and felt the need to post here due to some worrying reviews.

My order was cancelled due to the fact that the item was actually out of stock but they offered free delivery for the next order. Could be better.

Great products. Great sales. Quick dispatch.

Bought two luxury items online during the black Friday sale in November as Christmas gifts. Delivery was free and no extra charge to have both items gift wrapped in boxes with option of personal message. Delivery was prompt via courier and was the correct order, beautifully boxed saved me so much time. I thought the price was already great but customer services emailed me 3 days later to say they made an error that I was only discounted 15% when really I should have been discounted 30%. They credited the difference to my credit card within 5 working days which made more savings for me! They even gave me a promo code so I can have 10% off my next online purchase to apologise. Was blown away!

The service and quality is excellent!! Received after 3 days and in perfect packaging!!! Shame I couldn't upload pictures but each order came in gift boxes beautifully wrapped.

Sent incorrect size. A week after returning the item and reading reviews on here I emailed customer services. They told me my return was received at Feltham 16/9/ but had to go to the main Italian warehouse which due to Brexit will be around 30/09 then I’d get my refund approx 14 days after. Sounded dubious to say the least . Thankfully I have just received my refund today 24/9. Will never chance shopping on this site again and will buy my RL items direct from their store or John Lewis. Hope all others who have left comments on here receive their refunds

Refund took 12 days from when I dropped off return at UPS newsagent. OK. Bought two jackets in the sale. Sizing in medium jackets tend to be quite big so I had to return one. Otherwise good

Everytime I shop, the products are delivered relatively fast via courier. Items are always top quality and any returns are processed efficiently. Couldn't want more from your online shopping really.One bad note though is the expense of shipping. £9.99 is a hefty price for p&p. Although with a £70 spend you usually get free shipping, there regularly promotion codes for free shipping too, so the £9.99 price can be avoided most of the time.

I bought my son a coat, got delivery messed up, they refunded the charge in full. Then sadly was huge, so returned it all at RL's cost. For me they were pretty good.