Prana First Responder Discounts July 2022

I ordered a jacket based on style, and it was beautifully made but too short for me. I returned the jacket and explained why, and got an immediate reply saying when they received the return my refund would be processed. Good to their word, the money was credited back to my card in less than two weeks. I call this excellent customer service.

Love their clothing quality and fit. I never had any trouble purchasing online or in-store. Sizing has always matched sizing charts. Their clothing is very comfortable. Surprised to see such a low score here for one of my favorite brands so I thought I'd add my two cents.

UPDATE: After writing this review, the return and refund process moved along quickly. I don't know what the hold up was, but I am satisfied now. Changed from 1 star to 4 stars. . ORIGINAL REVIEW: Make sure you want to keep your order. It has been over 3 weeks since I returned some shirts to Prana via their process. I have no communication from them. I sent an email to them with only "rote" responses stating they will respond to me email sometime. I called them and they state they are closed despite the fact I called during normal business hours. I am trying to wrap my mind around the fact that I will be out $181.00 now. I have never had such a total lack of response from other businesses. I know that all this is happening during the covid-19 pandemic. But, if they can take my money and ship items out in reasonable time frames, they can certainly communicate with me about my return and refund me my money.

I've used these on 2 weekend hikes along the Appalachian Trail (about 70 miles) and I love them. they stay surprisingly clean while you are on the trail and are very comfortable. I have only used them in cold weather, but i'm sure they would be fine in warmer as well.