Pottery Barn First Responder Discounts July 2022

I have to say Pottery Barn's furniture is great. Sure, its a little more on the pricey side, but you're paying for quality. I can't stand the furniture warehouses. I usually wait for the sales and their demo sales. I haven't had a furniture piece break on me yet.

Our order was delayed 3 more weeks. Delivery company came, set-up done very well. Except delivered incorrect headboard, wrong style & fabric.Customer service did there best to solve our problems. So cooperate offices let’s figure it out.Disappointed customer

Shipping estimates are grossly inaccurate. They state one thing - you ordered and then weeks later - they tell you it's backordered. The Seagrass collection - splinters!!! And makes tiny tiny splinters in your hands and legs. They did send someone promptly to pick them up and credit.

Really surprised to see all these one-star reviews. Pottery Barn has been GREAT for me. I wasn't happy with an item I purchased once it was in hand, and despite it being a made-to-order item, and well beyond their normal return window anyhow, due to extenuating circumstances they agreed to allow the return. I have been a life-long customer, and given their commitment to sustainability and style, and with this kind of service, they are the first place I go for housewares and furnishings.

I bought a product that was either misplaced or lost by the USPS mail service and called Pottery Barn to let them know. They immediately sent me a replacement item and didn't questions me at all. When the initial package finally showed up, they quickly told me how to return it and it was all very easy and painless. That's good customer service! And the product was exactly as I had pictured, so I was pleased with that as well.

I was pleasantly surprised at how quickly the Pottery Barn Social Media Customer Service Team reached out to me. They are working to resolve this issue in a very satisfactory manner. Their attention and follow-up has been great. My Rep deserves 5 stars but I only gave this review 4 because Pottery Barn needs to do more front line training to avoid customers getting to the point of posting bad reviews.

My wife missed a sale and called them and they helped her get those same items and a pretty discounted price. When an item came slightly defective, they went above and beyond by giving us another discount. It seems like every time we call for some information or for some help they are going above and beyond and helping us. I had read horrible reviews but it's nice to know that it seems like they've shaken things up

Already aggravated with pottery barn and I haven’t even received my sofa! Their communication is TERRIBLE! Ordered a sofa online, delivery was to be end of January. Fine. Received two emails telling me to schedule my delivery. Hmmm, what happened to January? Called customer service to see if there’s been a mistake. No mistake, your sofa will be delivered next week. Today is delivery day. I follow the link pottery barn sent to see what time the delivery will be. The delivery has been CANCELLED without a single communication from pottery barn, no email no phone call no text, nothing. Very unprofessional! Good thing I checked the delivery or I would have been sitting at home all day, the day before thanksgiving, waiting for a sofa that would never arrive. Get some manners pottery barn

Overall OK. I had a typical online ordering experience, placed the order and it arrived. Shipping box was beat up, product OK and shipping was a bit on the slow side.

Alway love pottery barns fast ship and quality but I ordered a table runner that was reversible. I assumed lighter color on one side and darker on other but it was actually two colors on top and reversed it was the same. I stilll love the table runner and will keep it but should have been more specific on a $69 purchase.