Pottery Barn First Responder Discounts December 2022

Along with many other items, we purchased the Toulouse King Size Bed. It looks beautiful and seems very well constructed. However, the space between the headboard and the footboard is so short that the mattress barely fits in the opening, with maybe a quarter inch to spare. Making the bed is a very physical process as the mattress has to be lifted up to tuck the sheets underneath. Forget tucking in any other bedding so that the nice footboard is visible. It won't fit and has to hang over the footboard. Maybe they were trying to save money by making the sideboards a little too short, but it is very inconvenient. Making the bed is definitely a two person process.

Already aggravated with pottery barn and I haven’t even received my sofa! Their communication is TERRIBLE! Ordered a sofa online, delivery was to be end of January. Fine. Received two emails telling me to schedule my delivery. Hmmm, what happened to January? Called customer service to see if there’s been a mistake. No mistake, your sofa will be delivered next week. Today is delivery day. I follow the link pottery barn sent to see what time the delivery will be. The delivery has been CANCELLED without a single communication from pottery barn, no email no phone call no text, nothing. Very unprofessional! Good thing I checked the delivery or I would have been sitting at home all day, the day before thanksgiving, waiting for a sofa that would never arrive. Get some manners pottery barn

I ordered a bed spread on the 1rst and had it on the 4th. That's pretty impressive. I was also pleased with the accuracy of pictures and description. That's important when there are color choices for an item.

My wife and I have been fans of Pottery Barn furniture for years, but it was always out of our budget. We finally had a portion of our house remodeled and decided to purchase our farmhouse table from Pottery Barn. The reviews we read made us nervous, but the table was delivered and we could not be happier! The quality is excellent and this is truly a show-stopping piece at the center of our home. We have since ordered barstools and a coffee table as well and are very pleased with all of those pieces. We will be ordering again!

Our order was delayed 3 more weeks. Delivery company came, set-up done very well. Except delivered incorrect headboard, wrong style & fabric.Customer service did there best to solve our problems. So cooperate offices let’s figure it out.Disappointed customer

I ordered a custom couch in October 2019, I placed the order in store during a 20 percent off promotion. I also got the credit card to take advantage of no interest for one year. The order process was smooth and the sales associate was great even though I could have Ordered it myself online. I started to really panic reading all the horrible delivery reviews and I had very very low expectations for a good experience but it was all for nothing because the couch arrived when pottery barn stated it would. The online tracking system worked great and kept me up to date with the process. I couldn’t be happier with the delivery and more importantly, my new couch! I normally don’t post reviews but I’m guessing that most people with good experiences don’t bother. But because I was so scared about a terrible and expensive mistake... I had to set the record straight.

Loved the curtain rods that I got!

I am so impressed with the service I received from PB.com and PBTeen.com I ordered a desk and jewelry box from Pottery Barn in December. The desk had a few issues with some edges being scuffed and screw holes being stripped upon arrival. It took one phone call, and replacement items arrived within a few days, and they took the old stuff at that time. A few weeks ago, my jewelry box hinges both broke. I thought that maybe I had opened the lid too far or something, so I called and asked about replacement hinges. To my surprise, the box had been pulled off the shelves already, and the girl offered me a full refund, and paid for shipping back to PB. Now THAT is a company that I will continue to buy from!!!

I was pleasantly surprised at how quickly the Pottery Barn Social Media Customer Service Team reached out to me. They are working to resolve this issue in a very satisfactory manner. Their attention and follow-up has been great. My Rep deserves 5 stars but I only gave this review 4 because Pottery Barn needs to do more front line training to avoid customers getting to the point of posting bad reviews.

I bought a product that was either misplaced or lost by the USPS mail service and called Pottery Barn to let them know. They immediately sent me a replacement item and didn't questions me at all. When the initial package finally showed up, they quickly told me how to return it and it was all very easy and painless. That's good customer service! And the product was exactly as I had pictured, so I was pleased with that as well.