RE: Kohl's.com: It is with some degree of sadness, and a great deal of disappointment that I feel it necessary to update my original review. Now, let me first say that I have ordered A TON from Kohl's over the past year. I am talking HUNDREDS of orders. In the past two weeks - on two separate occasions - I have received damaged sweaters with NO TAGS WHATSOEVER. The first reeked of cheap perfume. The second had clearly been washed, which was evident in the fact that it is pilled and is two inches shorter than the four other identical sweaters I own. Very aggravating, as were all the multiple times clothing came to me with the plastic security sensor still attached. Each time, having to be taken to the store for removal. I've been shorted items, have received the incorrect item on more than one occasion as well. Have not received items on several occasions - which I understand is really an issue with the carrier (except that TWICE large orders "died" after a shipping label was created.) In addition, recently I noticed a glaring price discrepancy, and when I called to have it fixed, the rep said there was nothing she could really do about it - but that she agreed that it looked wrong - and that for that reason she could fix it on "three" of the twenty-two items I had in my cart - but could not fix it on all (WTH???!). She said there was just too many (again, WTH?!) The last straw is....TONIGHT. I've been on the phone for over an hour and twenty-seven minutes, having to plead for a resolution. I have a shipment that was "Out for Delivery" on January 15th. It's now the evening of the 20th. The tracking shows an "EXCEPTION" occurred at 10:10 AM on the 15th, due to an "an incorrect address or label". The USPS timeline has shown "ALERT" - IN BRIGHT RED - since the 15th. It is now FIVE DAYS LATER WITH NO MOVEMENT. The offshore rep insists that since it does not say 'Delivered', that must mean it's still in transit - and get this, she says "Why don't you call back on the 26th?" (SIX DAYS FROM NOW!!!) To this IDIOTIC and rage-inducing statement, I demanded a supervisor. I was then kept on hold for an additional 30 minutes. I had to hang up and call them back, STARTING OVER!!! I am still on hold.Dear Kohl's: It's been a bittersweet ride. I used to PRAISE the customer service received. I shop there all the time. Loved the Kohl's Cash, Rewards, and sales. I expect to run into problems periodically. It's never fun, but stuff happens. I also expect that when problems arise, they be dealt with LOGICALLY and without putting the customer through additional unnecessary upset. About NINETY-SIX or NINETY-SEVEN PERCENT of the time, my orders are fine. I especially like when they are shipped from a warehouse and thus without ever having been tried on or worn. Alas, right now I'm feeling that you do not appreciate the regular business I've given you over the years. Clearly you don't understand that the greatly increased hold times (presumably due to reduced staffing after the holidays), combined with attempts to delay resolution, are maddening. If your message is "We don't care", I HEAR YOU. And for this reason, once I've received any outstanding shipments, and have purchased enough Tek Gear sweatshirts to last me a lifetime, I will try giving some business to LL Bean and Nordstrom's (the only two department stores my husband will shop at, for exactly this reason). He insists that their Customer Service is so stellar that it should be a "no-brainer" to spend the extra money and get better service. I'm a sales-shopper though. LL Bean is not known for their sales, just as Nordstrom is not known for their deals. And I do really love most of the items I've purchased from Kohl's. ERGH. Please train Customer Service on how to better research and handle issues methodically, and with COMMON SENSE. While there are many excellent Kohl's CS reps, the ones that are NOT are REALLY, REALLY NOT.Updated to three stars. The three stars are for all that goes "right", Again, orders are predominantly without issue. It's just that when something DOES go wrong, far too often it's been anywhere from "very frustrating" to "downright infuriating" when seeking a resolution. Hard to reconcile.