Crate And Barrel First Responder Discounts July 2022

We had a wonderful experience ordering furniture in store and had it delivered on time. We ordered several times and I won’t hesitate ordering again.

3rd update: Summer 2021. We were able to return the sofa after being rebuilt 2.5 times. C&B has been great. 2nd Update: Executive Customer Service never gave up on us. They replaced the back pillows and when they arrived it was amazing how much larger they were, and they fit perfectly. Now it looks like a Petrie sofa. CS was great. And tho it all took a very very long time, it was a thorough fix. Think long and hard about those buttons - they still are evil. But overall. Happy. Update: Executive Customer Service got in touch and reordered the sofa for us to arrive in August, which it did last week. Big improvement. However. Two items that make me want to toss up my hands. First, the delivery was front-door (hello, covid) which is fine. The sofa is not heavy. But we had to attach legs which should have been a no-brainer. However, one attachment (captive bolt or something) fell into the confines of the sofa when attaching one leg. Which meant taking the bottom fabric off and locating it and reattaching - easy but should not have been necessary. Second, the seat cushions are so much improved and buttons sewed on tight like nobody's business (alas a couple of them are standing up on their sides and pinching but no big deal, cause still tightly attached) but the back cushions? They look like a Sharpei puppy. Wrinkled where the fabric should be tight and They are the wrong size. There is a fist-sized gap between them - like I had as a kid before braces. We asked them to fully inspect the sofa before bringing it to us and they said they did do that. So I gotta ask - how do you miss a gap like that? I certainly can't account for that. We really appreciate that this one is solid and the cushions are fuller and sewn better but the back is a puzzle. We contacted the person at Exec CS and nothing back after a full week and a half. Zip. Nothing. And we sent photos. Simple remedy for this one would be just replacing back cushions w right size. But for now. Meh. Not feeling the love. Purchased a custom Petrie apartment sofa in January after careful consideration and spending time sitting on the sofa in the store. It was 2x the listed price on the website since custom. Was delivered almost on time during Covid shutdown which was pretty nice. But that's all the positive there is to say. The buttons were loose to begin with. Contact customer service and took 10 days to hear back, they requested pictures. Sent pictures, waiting another ten days to hear back to either hire our own person to come in and repair or wait till they were open again. Do they not read the news? No one was coming in to repair anything in April, anywhere. We told them we would opt to wait for them to open. But then more buttons came loose and stuffing started popping out from under the buttons and if you lifted the cushions, the bottom side was leaking disintegrated foam or something dusty in the spots where buttons were. Then it started creaking on the right side, loudly when getting up or sitting and now, just moving. It looks and sounds like an old sofa but it is barely 6 weeks old. The build is terrible. I have to use a pillow for lumbar support because it hurts my lower back. That never happened in the sofa we sat in at the store. I also need to use a blanket to sit on or risk getting randomly pinched by the loose buttons. The only thing going for this sofa is that the fabric is exactly as the sample which is nice. Customer service has stopped responding to our requests for help. My review on the Crate and Barrel site for this apartment sofa was approved and went live after 3 rejections (they have specific language required) and was up for three days and then disappeared without reason. After that I contacted them through the store where we purchased the sofa (closed and not reading emails was their reply) and through their social media pages (silence). Having shopped there for expensive custom furniture in the past and having had good experiences I did not expect this level of service, even with the shut-downs. Most other companies similar to CB have delays but are responsive. This is unacceptable in the extreme. I will not spend a penny more there unless they figure out how to make this right and that makes me sad because I really enjoyed shopping with them and have nothing but pretty good experiences. But this one is just too expensive to overlook. This sofa does not represent anything like what we expected from the sample we saw in the store. Edited to add: I don't understand why CB is ignoring every email to customer service. They approved, published and removed my review on their website and sadly, the responses on the website for current reviews are less than satisfying. At this point I am going out of my way to shop anywhere else but CB and will continue to do that given their lack of communication. Is the company going out of business?

One of the contemporary style dishes and decor can be found here. Their packing is so good and they have a great collection of porcelain dishes and decor suiting every occasion.

I didn't know about these recent negative reviews here, but I heard about this website from my friend in college and used it. They have some refer a friend program...or smth so we both got pleasant bonuses :) Nevertheless, my essay was well-written, and I cared to read it actually before submitting ot make sure it sounds right. Had my B grade which I am more than happy with. This company delivers

I'm quite surprised at the reviews I am seeing on this site. I haven't ordered furniture from C&B in a few years but I do order a lot of decor online as unfortunately I no longer live near a store. I have never had any issues with their products, delivery or service. My furniture has held up very well, the quality of their merchandise is terrific and I especially love that it's not like everything else you see out there.

Service was great

just picked up a beautiful fireplace screen in pewter. I had already read the reviews and was advised that this was very simple to assemble because it involved simply attaching the two feet at the bottom with two screws. Well, I got my lovely screen today. I went to put the two feet on with the two screws (one screw per foot) and discovered to my horror that this was one of the more complicated assemblies I have ever faced (and I put together a LOT of furniture. The problems included: (1) the holes for the screws were not circular! There was metal material in one of the screw holes which did not permit the screw to turn in the hole. I had to "ream" the hole to fit the screw. (2) One of the screws was rusted, so I had to oil it in order for it to turn in the hole (once reamed). (3) The holes for the screws were so close to the body of the screen, it was almost impossible to turn the screws into the feet. Most significantly, (4) I was not provided an Allen wrench for the holes in the screws (why weren't they just phillips head screws???). The instructions said that an Allen wrench was included, but the box with the two feet said that it only contained the two feet with two screws. No Allen wrench. Well, that's okay because I have a zillion Allen wrenches, so I assumed that this would not be a problem. Of course, not a single one fit the rather large opening. Either my Allen wrenches were too large or too small. So I ended up using a pliers to try to turn the screws. It was ridiculously difficult for two little screws. I still gave this screen a 3 rating because it really is beautiful, despite the fact that the feet are not tightly screwed in and are therefore a little bit wobbly and because of how difficult assembly turned out to be.

Crate & Barrel at Legacy Village & online is also a favorite store for everything home related My daughter & I , we are loyal customers & hope to shop online when we start to entertain again

I have shopped here for over a decade and they always provide a great service for the price. Customer service is helpful too.

This company USED to be good. I would buy housewares and accessories from them all the time and everything was fine but recently their quality has taken a sharp decline. I gave it three starts because a long time ago, I would have given it 5 but because of the way things have been going because of them...