Crate And Barrel First Responder Discounts January 2022

I have shopped here for over a decade and they always provide a great service for the price. Customer service is helpful too.

Placed an order $280 plus, on April 20th. Credit card was charged on April 21st. We have received two emails from C&B. One confirming our purchase of the items one day after placing the order. (all items were showing in stock). A second email arrived 7 days later with the headline "We're almost there" and the link takes you into an order # and email input screen, once you provide the details it states "Preparing to Ship" It is now 14 days later, no further communication, a busy signal when you call their 800 number, so forget trying to talk to a live body. The link from the second email still says "Preparing to Ship". The first tenet and lesson of customer service is to "under promise and over deliver". Crate & Barrel, and their leadership must have skipped class that day.Update: We were finally able to get through on the tool free customer service line. We had leave our name and number, however several hours later a very kind customer service individual returned our call. They checked into the order, made a request to the distribution facility, and we were advised it would ship and received confirmation the next day. The items arrived today, 5-7, packed perfectly, and nothing (dishes) were damaged in shipping. Kudos to C&B customer service for calling back, being proactive in requesting our order be shipped, and to those who packed it for doing an excellent job.

We had a wonderful experience ordering furniture in store and had it delivered on time. We ordered several times and I won’t hesitate ordering again.

I been ordering from crate and barrel for years and always been happy for my items, if the delivery is late it is not crate barrel it is the delivery company and if a item is broke which happen one time they replaced it right away, you have to understand that when you order around Christmas it is the most busy for most stores, I will always be a customer, they have some items I can not find any where else

Service is good. Thank you Jess.

Service was great

I spent over $5000 in furniture.I walked away from the San Jose store after waiting for 80 minutes because I couldn't get any associate to help me. I ended up ordering my furniture on-line.I was walking away from the Palo Alto store after waiting an hour because I couldn't get any associate to help me, not until a VERY NICE and HELPFUL associate stopped me and helped me. I added more furniture to my purchased.My furniture was delivered on a drizzling rainy day. The two man were very unprofessional. They didn't cover their walk path so my carpet ended up with water/mud stained. They did not covered their shoes with protective booties. They did not covered my furniture from the rain nor care to dry it. They literally dumped my furniture wet. They dumped my ottoman in the middle of my living room and asked me to picked it up.... ... etc. etc. etc.Yes their furniture is pricey, but they are beautiful designed. I loved shopping at Crater & Barrel. I am really disappointed with their choice for their Delivery service company.I could have giving them 5 stars for Furniture Design. I give them 3 stars for their Service.I could have giving them 0 star for their Delivery Service.

ok products and ok prices...

I like the furniture at Crate & Barrel. I'm not thrilled with the prices, though. It seems that everything here is a bit overpriced. Still, it is a fun place to shop and the salespeople at my local store are all friendly and helpful. Maybe it's the perfect place to pick out those special, one-of-a-kind items. Buy your more common household goods at a less expensive retailer.