Cabela'S First Responder Discounts January 2023

Had a get experience in the Archery department with Andie at store 437 Tulalip. Very knowledgeable, kind, awesome customer service.

TWICE NOW I'VE HAD TO RETURN ITEMS DUE TO WRONG COLOR SHIPPED AND WRONG SHOE SIZE. THE FOLKS AT CUSTOMER SERVICE WERE MOST HELPFULL AND COURTEOUS AND I GOT MY REPLACEMENT ITEMS IN LESS THAN A WEEK WITH NO DELIVERY CHARGES. THE CHECK OUT GIRL NAMED BECKY WAS MOS HELPFULL WITH STRAITENING OUT THE SEVERAL GIFT CARD FOR US. YOU'RE FOLK'S SHOULD BE COMMENDED FOR GREAT ATTITUDE TOWARD YOUR CUSTOMERS.

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Wow, 90% of the reviews state either “Poor” or “Bad”, so I’m probably wasting time here ... But, I ordered an olive green fedora-style hat on the Cabela’s website. It arrived in a couple weeks, and it looked extra nice ... but their size chart is inaccurate, so my hat didn’t fit. I mailed it back USPS Insured ($13), with a note bicching about their size chart and the thirteen bucks, and waited 3 weeks. Cabela’s live chat service is roulette ... Rachel was fantastic and super-helpful, Quenten is what my grandmother would call ‘trifling’ ... meaning as lazy and sorry as they come. Anyway, the replacement hat was finally shipped, thanks to Rachel, and it’s really nice, and it fits. After reading all the overwhelmingly negative reviews, I’m afraid to risk doing business with them again ... but my experience with shopping Cabela’s online was good, except for their hat size chart, getting stung for an extra $13, and that Quenten lump.

Always been a great store for me, wish they would bring the bargain cave back in store in columbus, ohio, thats about my only complaint.

Last year, I purchased a beautiful camping kitchen online. It was the deluxe camping kitchen that Cabela's sells. I love it. On the first trip of the year, the one pantry got eaten by an animal and the cover ripped. At the time of purchase, I did not know that Cabela's existed and I bought the kitchen from Amazon. Amazon introduced me (a new customer that buys camping gear a lot) to Cabela's. In an effort to get some replacement parts from the maker, I visited the Cabela's website and discovered what I thought was a new and amazing company.... I called and explained to them that I did not purchase from them but that I had their kitchen and I wanted to BUY replacement parts. The first rep told me that because I did not buy from them they could not help me. The next rep told me that they could help and that they had the parts. The next rep told me that they could help but she needed pictures to know which one it was. I sent the pictures and then another rep emailed and said, sorry the parts are made in China and they could not get them. After about 2 weeks of back and forth and me asking for a manager (that I never got), I got completely shut down. I went on the website and they still sell the kitchen and they have a big sign that says "LIFETIME GUARANTEE". If they lifetime guarantee it they have to have access to parts right? I could literally go on the site and buy a new kitchen for $139 and they would have to replace the parts with their "lifetime guarantee". I gave them plenty of time to do the right thing and sell me the parts. I literally begged...and nothing. I want people to know how unbelievably unaccommodating they are. It is sad to know that they just don't care about new customers. I usually don't write reviews but I am so frustrated that I want to be heard.7/21/17I recently wrote a note about the customer service that I experienced from this company. After expressing my experience on several review sites, I got a call from a manager asking if he could rectify the situation. I explained that all I wanted was to buy a few replacement parts for my camping kitchen and he maintained the comment that they could not provide those parts. He then offered to replace the entire kitchen. I explained that it was not my intent to get a free kitchen; he explained that this was the only way he could get me parts. I finally accepted his offer and received my new kitchen the other day. I do appreciate the fact that they wanted to make it right and that they went above and beyond to change my opinion of the brand. I love my camping kitchen and I wanted to update my review to reflect my appreciation of their followup. This was far more than what I wanted/expected and it makes me believe that they actually care about their customers. Thank you.

Shipping was quick and product as described. Second order. First one didn’t go very well.

I ordered items online black Friday to pick up in store. I got several notifications, finally all 4 products were in so I went to the Dundee store. Shopped then went to pick up my order. I was brought 1 item at a time unaware each time I had 4 items to pick up, they were not together. 1 item was missing, the associate kept checking, looking within luck. 30 min later I was done, left my # to call when located. The manager Jules called the next day, following up & stayed on the follow up all the way through to call another Cabelas, have it delivered to me & when I was charged shipping followed through to have that credited. JULES is the epitome of customer service, which is hard to find anymore!! Cabelas "system" was terrible, due to Jules managerial skills is why I gave 3 stars. Thank YOU Jules!

Good selection, good service, fast shipping. Order to Greenland came fast (3-4 days), undamaged, correct items, can't ask for more.

I received excellent advice and fascinating historical information from Mike Reilly of the Woodbury MN store about an antique muzzle-loader my wife and I inherited and now want to sell, as we are downsizing.