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On Your Bike Promo Code & Coupon January 2022

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2021-08-27 09:42:15

Excellent bike rental service

Excellent bike rental service. I have used On Your Bike London bridge for 2 years in a row and it is super convenient for me to rent a high quality Trex 520 touring bike for a weeks touring. Easy to book online, can select size and pedal type and the bikes are in perfect condition and with great racks for touring. The gearset, disc breaks and mud guards are also perfect for touring.

Ed K
2021-03-21 19:40:10

New gravel bike bike for teen daughter

I bought a adult gravel bike bike for my teen daughter about a week ago, I was slightly nervous parting with £1250 as she has not really taken to cycling in the past. I tried a number of shops and the East Grinstead / Felbridge store had what I was considering, along with offering friendly, unpressured service from Kirstie. The choice came down to two different models, we were given good objective advice and we committed to an Orro gravel bike. My daughter rode it today, after an initial period of frustration, she was riding the gulledge and some trails around Crawley down and came home saying she loved the new bike - Well done to the On Your Bike team!Next purchase: spd pedals and cycling shoes for her!

Peter Beverley
2020-09-02 22:27:22

Perfect rental bike and service

I rented a bike from them to cycle from London to Birmingham and back on the Grand Union Canal. They were helpful and the Trek 520 bike was excellent. Not a single puncture or mechanical problem, despite a 6 day, 400k trip over thorns, nettles, brambles, mud and so on.

2020-07-22 15:32:49

Very good and nice

Very good and nice

2020-06-02 17:15:05

Great guys

Great guys, helpful as always

2019-06-07 08:10:46

On Your Bike - Felbridge

Not a bad shop, but not a great one either. I think they try hard to give good customer experience, but in my case, they let me down with an after sales issue. I feel this was due to doubting my integrity and talking to me in a condescending manner, not acting in my best interest and inconsistencies of what was said between staff and management. If only they listened to the customer and held back on thinking they know everything, an example is being told by the owner that because I had trouble releasing a £90 Abus lock I had bought from them, that I should 'lube' it, even though it had only been used twice - the problem turned out to be a bit of loose swarf in the barrel!This critique isn't meant to damage, but to highlight how good customer relationship can sour due to poor after sale communication.

Rob Taylor
2017-05-23 15:03:31

Massive thanks to Steve & Michelle.

Massive thanks to Steve & Michelle.I needed their help organising my brothers bicycle themed wedding and they came through like true heros! Would definitely recommend their shops to everyone.The level of care was second to none!Thanks for all your help

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