Expedia Free Shipping May 2023

Brilliant! Used them for years, they have never disappointed! Thank you! We had a hotel booked during, and due to Covid-19, we could not travel to the destination. Expedia we great at keeping us informed and gave us a refund straight away (even thought it was soon-refundable).

Have used Expedia numerous times and often use their reward point scheme.Having had the following all cancelled due to coronavirus... flights(Ryanair), package holiday (jet2), cruise (p&o), and a hotel booking with Expedia I can honestly say Expedia customer service has been the best by farOffered a full refund on a non refundable room, and received a couple of days later without any chasingThank you, will carry on using you when this is all over

Hi,This year in April I was planning to go celebrate my 60th birthday with my immediate and extended family. However, because of coronavirus everything was cancelled. With great surprise I received a 100% full refund, which I plan to use again through Expedia and hope everything works out for 2021. I just wanted to thank EXPEDIA and the other companies( British Airways/American Airlines and also La Terraza de San Juan Hotel which were all part of my travel plans to Puerto Rico this year and hopefully will be in 2021.Kind regards,William Hernandezbooking M4KCJW

I had a non-refundable room booked and had sent Expedia a message requesting a refund as hotel was closed. I waited 2 weeks and as I heard nothing chose to contact the hotel directly via Expedia website. I received a quick reply saying they’d cancelled my booking, shortly followed by an email from Expedia saying I’d receive a refund. Yes the refund did take nearly 4 weeks to go into my account but given the current circumstances I was pleased with the service and would use Expedia again.

This is the best travel company that I have dealt with so far in this COVID 19 situation.Quick resolution and refund promised.Well done- wish others would follow the example.

Our non-refundable hotel stay had to be cancelled due to Covid-19. Have been fully refunded by Expedia after contacting them through their online chat. They said it would take up to 30 days but it was refunded within 14 days. Thank you Expedia for sorting it out without any hassles.

I had to cancel a hotel booking made last week (Friday) due to new lockdown. Got an automated response saying up to 30days to get a refund but received it 2 Days after cancellation so very happy.

Got straight through on the phone, agreed a refund on a package holiday.I received the money back on my card within 14 days. Great customer service, will use again for future travel arrangements.

I have used Expedia many times and as such have “Gold membership”. They have very competitive prices, do an NHS discount, points system is good and I have received perks at many hotels including upgrades, freebies etc due to Gold status. I have cancelled a few trips with them due to COVID, and received a cash refund with zero fuss within a couple of weeks, including a November trip to the Lux South Ari Atoll Maldives which I even cancelled after the Free Cancellation deadline due to the new UK lockdown (thanks Boris!). The only time I had issues was when I booked a flight with BA via Expedia (I think in 2019) and the flight was cancelled due to pilot strikes - there was lots of back and forth between Expedia and BA with each saying they weren’t able to sort a refund. However, never had an issue with hotel bookings.Overall, Expedia are competitively priced with a great loyalty programme, and the customer service with the Gold level of membership is really very good. I will only be booking hotels with Expedia during this COVID pandemic as they do fast cash refunds (at least with hotel bookings) and the customer service is easier to get hold of with online chat.

I see a lot of bad reviews on here due to the current pandemic and the impact it's had on the travel industry. I can only go on my experience with Expedia. Yes maybe email replies have been a bit slow but they have refunded me 100% on my money, even for non refundable rooms.