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Not packed very securely

Good product. Good value

My 9 year old uses her ASUS chrome book for gaming and school work. Sadly the dogs knocked the charger and damaged the charging port and also the charger/adaptor (I didn’t even realise this was broken until I sent it off). It was only 6 months old so I checked the warranty and sent it to ASUS who picked it up for free, didn’t even need to wrap it up or anything like that. They fixed it for FREE and replaced the charger/adaptor too. All together it took about 3 days to send it off, have it repaired and have it sent back. I’m VERY impressed by the service received and will 100% buy ASUS products again.

Laptop arrived about 4 days later than expected. Had to keep chasing the team there to find out what was going off. Finally got an email with tracking details an hour or two before it arrived. I have no problem with stuff being late, I do however have an issue with not being communicated to. Phoning up and been told they've got technical details at a warehouse doesn't really help me. The other gripe I would have is not natively supporting credit cards, you have to go through a PayPal flow and as the company who runs the stores name is different to Asus it looks a bit strange. However the package arrived in good condition and a laptops great. The shop website is ok. The rod laptops are in high demand so I understand things may be challenging at the moment. Would suggest integrating your email systems with the warehouse logistics.

Impressive level of the service. next day deliver.

Very easy to order from Asus direct, much prefer that than ordering from places that say they have stock but they don't! Delivery was quicker than anticipated. Very happy overal.

Because I've always had a good experience with ASUS I do have one issue with one of the items being damaged which I will have to get rectified but more than happy with my purchase so still deserve the 5 stars because I know they'll sort out my issue

Quite good. Website wasn't a clear as some but at least stock levels and delivery times were clear. I received my Chromebox within the stated time but didn't get an email confirming dispatch shortly before.

Placed an order for two phones, never received a confirmation from Asus saying it went through or anything like that. The only confirmation I've got was from PayPal for the payment. I did receive the phones however, but it made me feel a bit worried with the payments. Was questioning if I would receive the phones at all. The phones are great and they came after 2 days, so it was just 2 days of uncertainty that was quite unpleasant in the whole experience.

Great product fast delivery only problem is I cant register it for the 1year warranty as it keeps telling me the sites down for maintenance.

Prompt despatch. Prompt arrival. But docking one star because left in the dark : zero communication eg to advise despatch or day of delivery.

My tracking details weren’t given to me until two days after a failed delivery attempt

Bought the asus zephyrus duo gx551qr, arrived promptly and works amazing. Using it as a streaming laptop and am able to stream in slow quality (slower it is the better it looks) with ease, second screen is awesome and will come in handy when I need to stream when I'm away and I'm sure would be amazing at multi tasking for anyone who needs to.

This only 2 issues i had was that the second screen does not tilt up on my zenbook pro duo 15 and there is no ethernet port. These should really be on all laptops standard everything else is wonderful.

They would have received a 5 star review if they had not attempted to deliver to the wrong house! The delivery info provided was correct so not sure what happened but otherwise everything else was faultless.