West Elm Coupons Reddit July 2022

I ordered a coffee table and two side tables mounting to over £700. The goods were delivered on time as expected and were extremely well packaged and very good quality. The reason I have not given 5 stars is I found them a little expensive. However I loved the design of the coffee table plus matching side tables hence decided to pay extra.

I placed a huge UK order with West Elm assuming reputable brand = John Lewis style service and was horrified to come across these reviews shortly after.However I have been really pleased with the items ordered - industrial slate sideboard looks great and can’t fault the quality and also very happy with abrazo chair.Also ordered lots of little ornaments etc all very nice and delivered as promised.Had to cancel a couple of items (very odd as two lamps I ordered did not receive the published discount and I had taken a screenshot but it seemed more trouble than it’s worth to try to get the discount out of them. I just cancelled the lamps and they were fine about it. I did not have any of the holding or non-response issues of complainants on this thread.I am still waiting for a couple of side tables and hope they are just as good and efficiently delivered as everything else!

After reading all the negative reviews on Trustpilot I was fairly concerned having already placed a very large furniture order for my new home. However I can honestly say my experience of West Elm has been nothing but professional and extremely helpful. I love their furniture and I wouldn't hesitate to recommend them.

I normally do not write reviews but with all the negative one's I thought that it's my responsibility to share my experience.Early July we went in Tottenham store, the assistant was great we went through all the beds and we decided to buy 2 of them. One was on offer the second not so the assistant applied an additional discount which was great.Due to availability we agreed to receive them in two orders. We received emails phone calls text with updates on the delivery date.Products arrived and delivered exactly as agreed.Quality of the products great really good wood and not that cheap that others sell.Yes I do recommend them but seems that you have too many unhappy customers...you have urgently to do something about it. Not sure if we were just lucky but we are absolutely satisfied

Before ordering from West Elm, I visited the Trust Pilot website to see their ratings/reviews and was shocked by what I read. Almost all one-star reviews and scathing comments. I was VERY close to being completely deterred, but I really wanted the three items I saw, all of which were on sale, so I decided to order them anyway and just hope for the best. I have to say that I had an absolutely seamless experience. I received an order confirmation email, and within a couple of days was contacted by the delivery partner, who sent me a link to select my delivery date - the first available date was about 2 weeks away, but I was fine with that, and what I expected. I was also able to select a weekend delivery day. I was updated 48 hours prior to delivery with a two-hour time-slot, and then was called by the driver 30 mins before arriving within that slot. The delivery team brought my items up to the 4th floor. I had been forced to pay for assembly of my furniture item during the order process, but I did not particularly need assembly (as I could do it myself), so I requested that the drivers do not assemble the product, and then called West Elm customer services (who are open all day, from 9am to 9pm) - the sales rep was friendly and was very happy to issue me with a £50 refund since I did not need the assembly (verified by the delivery team). I received the refund back onto my card within a few days of requesting it. The items are perfect, well-packaged, easy to assemble, and beautiful. I literally have zero complaints. Please do not be put off by the other reviews.

Update - i was contacted by a lady called Laura or maybe Tina (sorry I cant remember) it was too late to cancel the order but I was refunded partial payment due to the items now being on sale and i was told that I could return them for free with collection by west elm's courier if need be---------------------------------------------------------------------------------------I emailed to cancel an order within hours of making the order. This was ignored. I then called to cancel the order less than 24 hours after making the order but some rubbish excuse that once the order is received it cannot be cancelled

Earlier this week I ordered a light in the sale along with a cushion cover. West Elm have nice products and I've seen them mentioned in well known home magazines - therefore they had come across as a fairly reputable company. Silly on my part but only after ordering did I think about checking reviews. Was pretty shocked to see the absolutely horrendous feedback. In honesty I was dreading either not receiving my items, having them massively delayed or potentially having to deal with their customer service department. Maybe I was just incredibly lucky but I got all of my order, which arrived as expected and also quickly - within 2-3 days. Very happy with the items and my personal experience was good. One star knocked off because it was a bit unclear that my order would come in two parts and delivery was slightly expensive compared to other retailers.

2x grey Carlo Mid-century chairs. We found ordering via the website easy and the delivery was very fast - Only a couple of days. We had a slight issue calculating the shipping costs but this was taken care of very quickly and with minimal effort on our part. ‘Tara’ in customer services dealt with the query very quickly and resolved it for us - Thankfully it seems like you get US customer service in the UK!I would recommend. We’re also very happy with the chairs. Thank you

My lamp arrived within the time they had arranged. Delivery was great, they contacted me a while ago to arrange a day I'd be at home and a few days before delivery contacted me again to set a time AND the tuck did arrive on time. The product, however, a Capiz orb ceiling lamp, was damaged. I called CS and after 10-min wait a lovely person helped me to request an exchange. She warned me the delivery co will take a week to contact me and arrange another delivery. After reading the reviews here, I was really concerned, but so far so good.Once the product is exchanged I'll return to update this review.

Thank you for sorting out the issue