U-Haul Coupons Reddit July 2022

Good service, reasonable price.

Had a good experience with U Haul; however, they kept adding small fees that at the end added up; however, the customer service was on point!

My name is Portia Essuman. I’m an Arizona State University- West Campus, Grand Canyon University alumna and current PhD student at Ashford University. This is my first time using U - Haul, and I was impressed. Natalie Packwood is professional and met all my needs. Thank you U - Haul.Sincerely,Portia EssumanPhD Student & 22’ AU PhD Candidate

I was a U Haul dealer for 12 years, constantly making excuses for U Haul's misleading Guaranteed Reservation advertising. U Haul does advertise a $50 Reservation Guarantee, however it is in the form of a $50 discount voucher on your next U Haul Rental. U Haul started a mobile phone rental self dispatch and self return three years ago and it has never worked consistently. I would speculate U Haul has spent millions upon millions of dollars trying to implement a mobile phone agenda that disconnects a personal relationship with the market. Although U Haul does provide a unique service 2nd to none is only because there is no 2nd choice. In the old days the Area Field Manager replaced trailer tires and kept the equipment ready to rent. Now the AFM just opens new dealers as close as possible that take revenue from dealers trying to serve customers. When the revenue dips down the customer service takes a hard dive.

EVERYTHING WENT AS PLANNED. NO ISSUES

Ms.Linda at Location: U-Haul Moving & Storage of Westbelt10515 Southwest FrwyHouston, TX 77074Is the absolute best customer service representative. After calling the 1-800 and dealing with Location: U-Haul Moving & Storage at NRG Stadium10621 S Main StHouston, TX 77025EXTREMELY POOR customer service, she was like an angel sent from heaven! Thanks so much!!!

After working for UHaul for many years and reading these reviews I have to leave my opinion on most of them-In regards to not having the truck and/or trailer when your scheduled pick up arrives as this can be due to situations out of UHauls control-for ONE- The previous renter did not return it as scheduled or TWO-the truck breaks down or needs repair (windshield cracked, check engine light) and for safety reasons it can't be rented. UHaul can not be blamed for Dealers attitudes either... if this is the case McDonalds should be out of business. UHaul also does not have repair trucks sitting on every mile marker either. That is just common sense. If your personal vehicle breaks down- how long do you have to wait for road side assistance? If a light bulb goes out-is this UHauls fault? If so- is it your fault when your tail light goes out on your personal vehicle? This is why you only get a fix it ticket if you get pulled over-as common sense is... we have no idea when they will go out. I KNOW how UHaul services their trucks and they're great about it. So next time, maybe you need to show up at your time scheduled on your reservation or at least call if you're running late. Just because you reserved a truck does not mean you can pick it up anytime that day-if you put noon- you better be there at that time or you could lose your reservation. Maybe we all need to NOT just think about us- maybe think about others also. Moving is stressful I get it-movers are waiting etc-take a deep breathe and move on as getting angry will not solve it or make it better. And PLEASE tell the truth on your reviews-from personal experience of renting UHaul's some people LIE a lot and there are notes and paper trails to prove these lies. For example One review -I had to wait 40 minutes to get my truck-fact- they showed up 30 minutes late and it took 7 minutes to get them out the door. Or this one- I had to pay for pads and a dolly I never wanted-fact-they added these items on their reservation on UHaul.com and watched them get loaded in their truck. Or this one-I was charged another day when I returned it on time. Fact-they returned it to the wrong UHaul facility. Or this one- I was charged a cleaning fee and the truck was clean-fact-chewing tobacco splattered on back of seats and dog hair everywhere. Or this one- I was charged for pads and never used them-fact- you had them and no one else could use them-so you pay for them. Best one yet- I was charged for insurance and didn't need it, can I get my money back? Response- you're joking right?

The customer service there is awesome! They are friendly and not only do they ask if you had a good experience, if there is something that didn't go as planned they will do what they can to make sure you walk away happy. Which is rare. I let businesses know if I'm not happy about something on the spot to see how the person handles it. Right now this Uhaul has my loyalty and I'll recommend them to anyone who asks. There is no other trunk rental company out there.

The staff at the Brookhaven Georgia location is wonderful. Michael the general manager handled 7 people ahead of me with overwhelming professionalism. I had been sent to three different places and was beginning to lose hope but he saved the day! I highly recommend this location.

Sam at Howell NJ location drove 50 miles to accomodate my getting a truck when Enterprise bagged out at the last minute. She was incredibly attentive and kept in touch up to the right when I picked up the truck. FABULOUS SERVICE AND ATTENTION TO DETAIL