Pottery Barn Coupons Reddit December 2022

I am so impressed with the service I received from PB.com and PBTeen.com I ordered a desk and jewelry box from Pottery Barn in December. The desk had a few issues with some edges being scuffed and screw holes being stripped upon arrival. It took one phone call, and replacement items arrived within a few days, and they took the old stuff at that time. A few weeks ago, my jewelry box hinges both broke. I thought that maybe I had opened the lid too far or something, so I called and asked about replacement hinges. To my surprise, the box had been pulled off the shelves already, and the girl offered me a full refund, and paid for shipping back to PB. Now THAT is a company that I will continue to buy from!!!

Ordered a sofa that said “In Stock” on November 14th with a delivery date of December 29th. This was a Christmas present. I kept getting emails saying it would be in the following week. By the beginning of February, when I got another email saying it wouldn’t be in until March, I canceled the original order and reordered each sofa piece separately so it would be in earlier (in February). Absolutely ridiculous that an in stock item would take just as long as a 12 week custom order. This wasn’t the first bad experience I’ve had with “in stock” items. This has happened on a few other occasions where in stock items become backordered as soon as you place the order. If you ordered from Pottery Barn just know you will be waiting for at least 3 months for your in stock item.

Loved the curtain rods that I got!

Along with many other items, we purchased the Toulouse King Size Bed. It looks beautiful and seems very well constructed. However, the space between the headboard and the footboard is so short that the mattress barely fits in the opening, with maybe a quarter inch to spare. Making the bed is a very physical process as the mattress has to be lifted up to tuck the sheets underneath. Forget tucking in any other bedding so that the nice footboard is visible. It won't fit and has to hang over the footboard. Maybe they were trying to save money by making the sideboards a little too short, but it is very inconvenient. Making the bed is definitely a two person process.

Overall OK. I had a typical online ordering experience, placed the order and it arrived. Shipping box was beat up, product OK and shipping was a bit on the slow side.

Beautiful bedding! So comfortable!

I ordered a custom couch in October 2019, I placed the order in store during a 20 percent off promotion. I also got the credit card to take advantage of no interest for one year. The order process was smooth and the sales associate was great even though I could have Ordered it myself online. I started to really panic reading all the horrible delivery reviews and I had very very low expectations for a good experience but it was all for nothing because the couch arrived when pottery barn stated it would. The online tracking system worked great and kept me up to date with the process. I couldn’t be happier with the delivery and more importantly, my new couch! I normally don’t post reviews but I’m guessing that most people with good experiences don’t bother. But because I was so scared about a terrible and expensive mistake... I had to set the record straight.

I ordered a fairly expensive blanket for a former teacher of mine. While I was ordering the gift I check the box that said “this is a gift”, and I paid extra to have it wrapped. I was very disappointed when she opened the gifted and the price tag was still on it. This is very embarrassing and tacky to me. The point of the gift was not to show her how much more I spent on her. I was very frustrated by this sense I had paid extra for the gift wrapping and clearly stated this “this is a gift.” Next time I’ll save myself the money and the trouble and wrap it myself.

I have read the reviews of 90% of customers that rated Pottery Barn as "bad," and I fully understand where they are coming from. However, I am basing my review on only one transaction that occurred this month and the outcome of that transaction. I ordered a 9' x 12' Persian style carpet, and then later decided to order a carpet pad. I spoke with a very knowledgeable and well-informed customer support rep, who assured me that the carpet pad helps in the long-term (both in terms of slippage as well as protection and in adding a little extra depth to the pile). I informed Pottery Barn I needed the carpet pad before the carpet was actually delivered. Within one week, the pad arrived, and I was able to position it in my living room where my sofa, two chairs, and coffee table are located.Within one additional week, I was notified that the carpet would be delivered on a specific day. Pottery Barn uses an app that targets the exact hour and minute so the customer can start tracking the time on the day of delivery. I was truly amazed at the fact that the delivery truck arrived at the precise time that was scheduled - to the minute! Then the delivery person, Kyle, hoisted the 98-pound rug over his shoulders with single-handed confidence and placed it on my front porch. He was polite, friendly, and conversant. I could not have asked for a better delivery process or delivery rep. I was able to take the rug inside my LR and roll it over the carpet pad. The Persian style carpet is made of wool and is of high quality. It looks great in my LR. Overall, I am extremely pleased with the way Pottery Barn handled my orders. I empathize with customers who have had negative experiences, but it seems that if Pottery Barn got it this right with me, the company could do the same with other customers. Perhaps they are trying to raise their standards as a result of negative customer feedback. I hope in the future Pottery Barn customers will see a change in transactional outcomes.

I was pleasantly surprised at how quickly the Pottery Barn Social Media Customer Service Team reached out to me. They are working to resolve this issue in a very satisfactory manner. Their attention and follow-up has been great. My Rep deserves 5 stars but I only gave this review 4 because Pottery Barn needs to do more front line training to avoid customers getting to the point of posting bad reviews.