Pottery Barn Coupons Reddit May 2023

I love my new Ava desk. The 3 gentlemen(Juan,T.C.&Sesav) were amazing. They brought it up an inclined driveway & put it together in minutes. They were extremely polite and professional. Tried to send this to William Sonoma reviews as the parent company but could never find a spot to review so hope these gentlemen get to see the message.Helen Findlay 8/8/17

I have read the reviews of 90% of customers that rated Pottery Barn as "bad," and I fully understand where they are coming from. However, I am basing my review on only one transaction that occurred this month and the outcome of that transaction. I ordered a 9' x 12' Persian style carpet, and then later decided to order a carpet pad. I spoke with a very knowledgeable and well-informed customer support rep, who assured me that the carpet pad helps in the long-term (both in terms of slippage as well as protection and in adding a little extra depth to the pile). I informed Pottery Barn I needed the carpet pad before the carpet was actually delivered. Within one week, the pad arrived, and I was able to position it in my living room where my sofa, two chairs, and coffee table are located.Within one additional week, I was notified that the carpet would be delivered on a specific day. Pottery Barn uses an app that targets the exact hour and minute so the customer can start tracking the time on the day of delivery. I was truly amazed at the fact that the delivery truck arrived at the precise time that was scheduled - to the minute! Then the delivery person, Kyle, hoisted the 98-pound rug over his shoulders with single-handed confidence and placed it on my front porch. He was polite, friendly, and conversant. I could not have asked for a better delivery process or delivery rep. I was able to take the rug inside my LR and roll it over the carpet pad. The Persian style carpet is made of wool and is of high quality. It looks great in my LR. Overall, I am extremely pleased with the way Pottery Barn handled my orders. I empathize with customers who have had negative experiences, but it seems that if Pottery Barn got it this right with me, the company could do the same with other customers. Perhaps they are trying to raise their standards as a result of negative customer feedback. I hope in the future Pottery Barn customers will see a change in transactional outcomes.

Brilliant furniture pieces and collections. In the last month I have ordered a side table, 2 lamps, and a bench. Fast quick delivery. I never wait more than week for delivery.

Overall OK. I had a typical online ordering experience, placed the order and it arrived. Shipping box was beat up, product OK and shipping was a bit on the slow side.

I bought a product that was either misplaced or lost by the USPS mail service and called Pottery Barn to let them know. They immediately sent me a replacement item and didn't questions me at all. When the initial package finally showed up, they quickly told me how to return it and it was all very easy and painless. That's good customer service! And the product was exactly as I had pictured, so I was pleased with that as well.

Alway love pottery barns fast ship and quality but I ordered a table runner that was reversible. I assumed lighter color on one side and darker on other but it was actually two colors on top and reversed it was the same. I stilll love the table runner and will keep it but should have been more specific on a $69 purchase.

Shipping estimates are grossly inaccurate. They state one thing - you ordered and then weeks later - they tell you it's backordered. The Seagrass collection - splinters!!! And makes tiny tiny splinters in your hands and legs. They did send someone promptly to pick them up and credit.

I was pleasantly surprised at how quickly the Pottery Barn Social Media Customer Service Team reached out to me. They are working to resolve this issue in a very satisfactory manner. Their attention and follow-up has been great. My Rep deserves 5 stars but I only gave this review 4 because Pottery Barn needs to do more front line training to avoid customers getting to the point of posting bad reviews.

Pottery Barn has the best customer service EVER! We bought lighting and it went on sale and they credited it back to me on a store credit. The woman, Johanna, was incredibly sweet and helpful! Great quality stuff and great customer service as always!

I am so impressed with the service I received from PB.com and PBTeen.com I ordered a desk and jewelry box from Pottery Barn in December. The desk had a few issues with some edges being scuffed and screw holes being stripped upon arrival. It took one phone call, and replacement items arrived within a few days, and they took the old stuff at that time. A few weeks ago, my jewelry box hinges both broke. I thought that maybe I had opened the lid too far or something, so I called and asked about replacement hinges. To my surprise, the box had been pulled off the shelves already, and the girl offered me a full refund, and paid for shipping back to PB. Now THAT is a company that I will continue to buy from!!!